Appraising Your Property

We will show you why getting the appraisal right is so important and how we do it. You might find that we also offer suggestions on how to increase the market appeal, or at least meet Legislative requirements. You’ll see, we really know our stuff!

Marketing

We really get a buzz from marketing and seeing the market respond to your property. So, we take the time to make sure your marketing looks good. We can even include professional images if needed at no extra cost.

Opens & Applications

We work to get the best response for your open, organising them after hours, on the weekends, we may even do a guided tour. There is never a dull moment – we love to have fun at our opens! We will also present you with a Cover Letter from each applicant, so you know a little more about who is applying for your property, giving you the opportunity to secure the tenant of your choice and in a much quicker time. All without losing focus on ensuring all qualified checks are completed.

Tenant Induction

We want our tenants to really feel at home and enjoy their rental experience. Our induction normally takes place at the property, welcoming your tenant into their new home. We outline tenant obligations and our expectations – it’s a great way to ensure a professional handover.

Contracts & Legislation

We believe that knowledge is crucial to providing an effective service and we make sure our clients are guided through all legal documents, rights and obligations. We only use the Real Estate Institute of SA (REISA) contracts and proactively engage with REISA to ensure we maintain our knowledge and expertise.

Rent Payments

Our initial induction process outlines tenants’ responsibility with their payment of rent. Should this fall into arrears, we are guided by relevant Legislation on the steps that we can take. We find that by building a good working relationship with our tenants means that we can work at resolving issues quickly.

Property Inspections

Detailed reports and images at both the commencement and end of a lease are paramount to protecting your investment. We take pride in the standard of a property to welcome a new tenant, and we aim to make sure each tenant thereafter has that same privilege. It’s just what we do. Our detailed Routine Inspections are regiment to set zones and times, we don’t miss a beat – and you will love our detailed reports with images – giving you a true picture of how your investment is being maintained.

Property Maintenance 

Legislation requires that maintenance is attended to in a reasonable timeframe, and everything must be in working order. Our job is to minimise your risk by identifying what is necessary, obtain quotes, issue work orders and even note opportunities to claim on insurance or redirect the maintenance expense. We will always go through this with you, regardless how small the issue may be. With every problem, we will offer the solution.

Lease Renewals

There’s a balancing act between keeping good long-term tenants and getting the most favourable return. We love it when our tenants enjoy their home and stay for as long as possible, and we believe that providing a good service means we balance things really well!

Rent Reviews

We’ll guide you on making sure your property’s performance is being maintained by conducting a Current Market Assessment (CMA) when approaching the Lease Expiry, when there is opportunity for a new tenant, or in our Routine Inspection Reports to plan ahead.

Tribunal Representation

We believe a good working relationship with our tenants usually avoids issues that lead to the Tribunal. If we need to represent you in a Hearing, we have it covered. Our stringent record keeping, and knowledge of Legislation help towards the best possible outcome.

Insurance Claims

We minimise risks wherever possible – it’s our company policy to have both Building and Landlord Insurance in place. A good landlord policy covers more than tenant related issues, and where possible, we may even refer to both on your behalf.

Strata

Whether it is the group presentation, maintenance or even insurance claims that may impact your property – we’ve got your back! We work directly with the Strata Manager to make sure things are sorted out on your behalf.

Accounts & Utilities

Paying your accounts on your behalf, and even organising redirection of your utilities, are all included in our service. You’ll see all of them detailed on your End of Month and End of Financial Year Reports, keeping it very easy for you and your accountant. Best of all, we do not charge any extra for this service or these crucial reports!

Landlord Payments

You have a choice of fortnightly, monthly or both. We’ll talk through the best option with you, and happily change between these at any time.